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FREQUENTLY ASKED QUESTIONS

Products

Designed to accommodate various tastes in refills (rollerball, ballpoint and gel), our pen is compatible with most Parker Style G2-size Refills.

Note: The EP1 Pen is built with the Black Schmidt easyFLOW 9000 M Refill.

Two other popular refills are the Parker Quink Refills and Fisher Space PR series Refills.

Here's a list of other parker style refills that should fit (we say should because we have not tried all of them):

Diplomat EasyFLOW Ballpoint Pen Refill

Faber-Castell Ballpoint Pen Refill

Faber-Castell Scribero Gel Ink Roller Refill

Fisher Space Pen Refill, PR Series- Colors (Bold, Medium, Fine)

Fisher Space Pen – Universal Ballpoint Refill

Foray (Office Depot) Ballpoint Refill for Parker (Medium)

Itoya Aquaroller Refill (0.7 and 1.0mm)

Kaweco Soul G2 Refill 1.0mm

Kaweco Sport Roller Ball Pen Refill

Moleskine Ballpoint Refill

Moleskine Gel Refill (0.5 and 0.7 mm)

Moleskine Roller Gel Fluorescent Refills

Monteverde Ceramic Gel Refill (Broad)

Monteverde Needle Point Refill (Fine)

Monteverde Soft Roll- Colored inks (Medium)

Monteverde Soft Roll- (Superbroad, Medium, Ultrafine)

OHTO Needlepoint Ballpoint Pen Refill PS-807NP

OHTO PS-205NP Extra-Fine 0.5mm Ballpoint Pen Refill

Parafernalia Ballpoint Pen Refill NO LOGO

Parker Ballpoint Pen Refill (Broad, Medium, Fine)

Parker GEL Ballpoint Pen Refill (Medium)

Parker Quinkflow Ballpoint Pen Refill (Medium, Fine)

Pelikan Giant Ballpoint Pen Refill 337 (Broad, Fine, Medium)

Pentel KFLT8 Ballpoint Pen Refill

Platinum Standard Ballpoint Pen Refill

Premec Parker-Style G2 Gel Refill (0.4, 0.5 and 0.7 mm)

Retro 51 Tornado Roller Ball Refills (REF5P) (Made by Schmidt)

Schmidt 9000M EasyFlow Pen Refill

Schmidt P8900 Super Bowl Refill (Fine)

Schmidt P900 B Ballpoint Pen Refill (Broad, Medium, Fine)

Schmidt P950M Megaline Pressurized Ballpoint Pen Refill (Medium)

Schneider Express 735 Pen Refill (Broad, Medium, Fine)

Schneider Slider 755 Pen Refill (Extra-Broad, Medium)

STABILO EASYgel Refill

Stabilo Ballpoint Refill

Tombow BR-ZLM Ballpoint Pen Refill

Visconti Ballpoint Pen Refill AA49 1.4 (Broad)

Visconti Gel Refill (Broad, Medium, Fine)

No. It may sound weird, although parker style refills are referred to as "G2 Size" refills, it does not actually mean the Pilot G2 refill.

We are working on another version that will fit the Pilot G2 refills. Stay tuned!

To remove the clip, unscrew the top screw cap using a Torx T6 bit. Remove the clip and then screw back on the top screw cap.

First, start by unscrewing the thumbscrew by hand or with a Torx T6 bit.

Then, unscrew the tip of the pen and let the refill and spring slide out along with the piston.

Take the new piston with the hole with the threading facing up, and guide it back into the body of the pen until you see the hole where the thumbscrew should screw into.

Take the thumbscrew and screw it into the piston and tighten it down until firm.

Place the spring over the refill and screw the tip back on.

To replace the refill, simply unscrew to tip and remove the current refill. Then, insert the new refill and screw the tip back on.

Yes, absolutely! Please email us info@refyne.com and we'll take care of you.

Our pens are machined in China. Everything in designed in house in Huntington Beach, California which is also where we're based.

We will release small batches every now and then. The best way to get notified when they are back in stock is to sign up on the product page.

Returns/Shipping

100% SATISFACTION GUARANTEED:

We want you to be completely satisfied, if not, just let us know and we’ll take care of you right away.

If you need to return an item, we'll just need your order number and the email address you used to placed the original order. 

If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item(s) can be returned for free within 30 days of the shipping date for a refund or store credit (excluding original shipping costs, if any). 

If the returned item is not in its original condition, is damaged or missing parts for reasons not due to our error, your request for a refund or store credit will not be processed and the original item will be returned to you.


Please use our contact form or email us at info@refyne.com and get the return/exchange started.

Please allow one week for your return to be fully processed and a refund / store credit / exchange to be issued.


International Returns & Exchanges

If you are outside of the US and unsatisfied with your purchase, we can still help!  You can return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

We ship nearly anywhere in the world and will provide you with international shipping options during your checkout process. 

We have temporarily removed the most economical shipping option, (USPS First Class International) due to extremely long transit times and even lost packages.

DHL has proven to be the best and safest shipping option. If the shipping prices at check out seem high, please email us at info@refyne.com and we'll double check all options for you.

We are also working on providing better shipping rates overall.

Thank you for your patience!

We offer a 1 year limited manufacture warranty for all REFYNE products. The warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product.

REFYNE will not be liable for any damages that may result from the use of any REFYNE product. 

Warranty Claim

Please contact us via the 'contact us' form or email us directly at info@refyne.com for instructions and an RMA# (Return Authorization Number) before you send the product back. You will be responsible for paying for your own shipping costs for returning your item however we will cover the shipping back to you (US Customers).

You can unscrew and tighten the thumbscrew with a Torx T6 bit or by hand.

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